SHIPPING POLICY
This Shipping Policy formulates unified global shipping rules, logistics processing standards, delivery cycle specifications and shipping service commitments for all orders on our official website. This policy is applicable to all users and all global regional orders, clarifying the whole process specifications of order shipment, logistics transportation, delivery cycle and abnormal logistics processing, ensuring that all global users enjoy consistent, transparent and standardized shipping services.
1. Global Free Shipping Service
We provide permanent free worldwide shipping service for all official website orders. All products purchased by users on the platform do not need to pay any shipping fee, logistics handling fee, international transportation fee and other freight-related costs. The platform independently bears all freight expenses of global orders, and there is no minimum order amount limit for free shipping, all single orders enjoy free shipping benefits.
The free shipping service covers all countries and regions supported by the platform’s logistics transportation. All global users enjoy the same free shipping policy and will not be differentiated according to region, order amount and product category, ensuring equal shopping benefits for every global user.
2. Order Shipment Cycle
After the user completes order payment and the system confirms the payment is successful, our official warehouse will process the order in sequence. We will complete product quality inspection, commodity sorting, professional packaging and outbound recording within 1 to 3 working days. All products will be inspected strictly before shipment to ensure that the packaged products are intact, qualified and meet the delivery standards.
Orders on holidays and official rest days will be postponed to the first working day for processing. The 1-3 working days shipment cycle is the unified standard for all global orders, and there is no differential shipment rule for domestic and foreign orders. We will try our best to arrange shipment for users as soon as possible on the premise of ensuring product quality and packaging safety.
3. Global Unified Delivery Cycle
All orders shipped from our warehouse implement a unified global delivery cycle standard, and the overall logistics delivery time is 6 to 12 working days from the date of successful shipment. This delivery cycle is applicable to all global regions, and there is no separate delivery cycle setting for any region.
The delivery cycle is the conventional logistics time limit, which is affected by objective factors such as regional logistics efficiency, customs clearance progress and weather conditions occasionally. A small range of normal time fluctuation belongs to the normal situation of international logistics, and users agree to accept the unified 6-12 working days delivery rule when placing orders.
4. Logistics Service Specification
We cooperate with formal international logistics service providers to ensure the safety and stability of order transportation. After the goods are shipped, we will generate a unified logistics tracking number for the order, and users can track the real-time transportation status of the goods through the official logistics channel.
We do not provide additional expedited shipping services for any orders. All global orders implement the standard logistics transportation process and unified delivery cycle, and there is no expedited service channel and differential charging mechanism. The platform maintains a fair and unified logistics service standard for all users.
5. Abnormal Logistics Processing Rules
In case of logistics abnormalities such as delayed delivery, package loss and package damage caused by logistics transportation reasons, users can contact our customer service team to submit feedback within the after-sales valid period. We will verify the logistics abnormal situation in a timely manner, and provide users with reasonable solutions such as re-delivery, return and refund according to the actual situation.
If the delivery delay is caused by the user’s wrong filling of delivery address, incomplete information and personal reasons, the platform will not bear the responsibility of logistics delay, but we will actively assist users in coordinating logistics processing to reduce user losses.
6. Shipping Service Commitment
We always adhere to the standardized, transparent and user-oriented global shipping service principle. All shipping rules are open and transparent, with no hidden freight charges and no differential service. We strictly abide by the 1-3 working days shipment cycle and 6-12 working days global delivery cycle, and provide stable and reliable free shipping services for global users all year round.