This Privacy Policy is formulated to standardize the collection, use, storage, protection and disclosure of user personal information on our official independent website, and is applicable to all users who browse the website, register accounts and place purchase orders. We attach great importance to the personal privacy security of global users, and will strictly protect user personal information in accordance with international network security and privacy protection regulations, and promise not to abuse or disclose user private information without authorization.
1. Information We Collect
In order to complete order processing, logistics delivery and after-sales service, we will collect the necessary personal information actively submitted by users during registration and shopping, including but not limited to user account registration information, recipient name, delivery address, contact phone number, email address, order payment records, shopping preferences and website browsing records. All the information we collect is only the necessary information required for normal transaction and service, and we will not collect irrelevant sensitive private information of users without authorization.
During the user’s access to the website, we will automatically collect non-identifiable browsing data through technical means, including website access time, page browsing track, device model, network access environment and other public data. Such data is only used for website operation optimization, user experience improvement and data statistics analysis, and cannot be used to locate a single user’s personal identity.
2. Use of User Information
All collected user personal information will only be used for internal service processing of our platform, including order confirmation, product delivery, logistics information push, after-sales return and refund processing, user consultation reply, platform activity notification, product update reminder and other necessary service links. We will use user information to verify user identity, ensure the security of order transactions, and provide users with more accurate and personalized product service suggestions.
We will not use user personal information for commercial promotion, spam sending, illegal marketing and other behaviors unrelated to platform services without the user’s explicit authorization. We will not sell, rent or transfer user personal information to any third-party commercial institutions and individuals for profit purposes. All user information is only used for the normal operation and service guarantee of our official website.
3. Information Storage and Protection
We adopt international standard network security encryption technology and data storage management system to protect user personal information. All user data is stored in secure encrypted servers, with perfect data access permission management and anti-theft, anti-leakage and anti-attack protection mechanisms. We restrict the access authority of internal staff to user information, only authorized service personnel can access user information for service processing, and all access behaviors will be recorded in real time.
We will retain user order information and service records in accordance with international commercial reservation specifications. After the completion of the whole order service cycle and the expiration of the legal retention period, we will automatically and safely clean up user private information to avoid long-term redundant storage of user data. For users who cancel their accounts, we will delete all personal information data of the user in accordance with the rules.
4. Information Disclosure Rules
We will not disclose any user personal information to third parties without the user’s explicit consent, except for the situations stipulated by laws and regulations. When we need to cooperate with logistics and payment service providers to complete order processing, we will only provide the minimum necessary user information required for service completion, and require third-party service institutions to strictly abide by privacy protection obligations and sign confidentiality agreements.
In case of legal compulsory disclosure requirements such as judicial investigation, administrative law enforcement inspection, we will disclose user information in accordance with legal procedures, and ensure that the disclosure scope is limited to the legal requirements. We will not expand the disclosure scope and disclose user information without legal basis.
5. User Privacy Rights
Users have the right to query, modify, update and delete their personal account information and order information at any time. If users find that their personal information is wrong or redundant, they can contact our customer service team to apply for information modification and deletion. Users have the right to refuse irrelevant information push and cancel the message subscription service at any time.
If users have doubts about our information collection and use behavior, they can initiate consultation and supervision to us at any time. We will actively respond to user privacy-related questions and handle user privacy demands in a timely and standardized manner.